At Aidia, we collaborated with a software company specializing in condominium management, which commissioned us to optimize the UX/UI aspect of its products.

The company had found that, despite its solutions being technically robust and functional, users had difficulty interacting with the interfaces daily. This not only reduced operational efficiency but also created frustration and dissatisfaction among users.
Specifically, there were navigation issues, lack of clarity of information, and a non-intuitive user experience.
Moreover, there was a strong discrepancy between the functions of the desktop part and those of the mobile version of the software. Additionally, the design was not able to adapt to the different needs of the types of users, creating a uniform but ineffective experience.

The main goal was therefore to improve the usability and visual appeal of the software, making interactions more intuitive and satisfying.

To start working on this project, our UX/UI team directly engaged with the client company for initial planning of the work and possible outputs.
These meetings began with training sessions for our designers to better understand the product and led to defining roles, actors within the project, and the main issues of the software.

We then moved on to the actual operational phase with UX Research.
This phase included interviews and questionnaires administered to various subjects: stakeholders, end users of the different targets the platform is aimed at, and company employees. This was followed by a thematic analysis of the collected material and the categorization of all the feedback gathered. In addition to the perspective of the people “involved”, more or less directly, in the project, competitors were also analyzed to understand the strengths and weaknesses of their software.

The planned steps were as follows: creation of a uniform glossary for the entire platform (to eliminate the lack of clarity), a document with the macro-themes and necessary features for the software.
The work setup then involved the tree scheme and the total redefinition of the Visual section, through the choice of palettes and fonts consistent with the company image.
We then moved on to the creation of the first high-fidelity wireframes and mockups that followed precise revision cycles.
The interactive prototypes created were also subjected to usability tests with a selected group of users. The tests allowed us to evaluate the effectiveness of the new interfaces and make iterative improvements based on direct feedback.

At the end of the work, we created customized, efficient, and intuitive interfaces designed to facilitate navigation and make access to key software features more immediate. Additionally, the team introduced a responsive design to ensure an optimal experience on different devices, including smartphones and tablets, considering the increasingly frequent use of these tools by users.

The new solution significantly improved the software's usability, reducing task completion times and increasing user satisfaction. Condominium administrators now have a more effective tool to manage their daily operations, while residents find it easier to access the information and services they need.